Terms and Conditions
CIAO DELIVERY SERVICES L.L.C (“Ciao”, “we”, “us”, or “our”) operates this website to provide general information about our delivery, logistics, warehousing, and order-management services. By accessing or using this website, you acknowledge and agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, you must discontinue use of the website immediately.
1. About Ciao Delivery Services
This website is operated by CIAO DELIVERY SERVICES L.L.C., a company licensed in the Emirate of Dubai, United Arab Emirates, under Commercial License No. 1044755. Ciao provides express delivery, logistics support, warehousing solutions, refrigerated transport, order-management services, and related commercial operations. Any reference to “services” within these Terms refers to our business activities as permitted under our trade license.
2. Use of the Website
You may use this website solely for lawful purposes and in a manner that complies with all applicable laws and regulations. You must not engage in any conduct that interferes with the functioning of the website, including attempts to disrupt its operation, gain unauthorized access to its systems, or misuse any content or information provided on the site. Prohibited activities include, without limitation, attempting to access any restricted or non-public areas of the website, uploading or introducing viruses, malware, or any other harmful code, using the website for fraudulent, misleading, or otherwise unlawful purposes, or copying, scraping, extracting, or otherwise misusing any content from the website without Ciao’s prior written authorization.Ciao may, at its discretion, suspend or restrict access to the website for maintenance, security, or operational reasons without prior notice.
3. Website Content and Service Information
All material displayed on the website, including descriptions of services, images, operational summaries, and other content, is provided for informational purposes only. While we aim to ensure accuracy, the website content does not constitute a binding offer, representation, or guarantee. All commercial services provided by Ciao are governed exclusively by the terms of the written agreements executed between Ciao and its clients. In the event of any inconsistency between information on the website and a signed agreement, the terms of the signed agreement shall prevail. Nothing on this website shall be interpreted as creating a contract, offer, or obligation on Ciao unless expressly agreed in writing.
4. Delivery, Logistics, and Operational Services
Ciao performs delivery and logistics services based on the specific requirements of its clients. Service timelines, availability, and operational procedures may vary depending on delivery locations, routing conditions, fleet capacity, warehousing schedules, and external circumstances such as traffic, weather, or regulatory restrictions. Ciao reserves the right to accept, decline, or cancel service requests where operationally necessary or where circumstances render performance impracticable.
5. Intellectual Property Rights
All intellectual property contained on the website, including text, logos, graphics, images, software, and design elements, is owned by Ciao or licensed for our use. No content may be copied, reproduced, republished, transmitted, distributed, or otherwise exploited without our prior written consent. Any unauthorized use of our intellectual property may result in legal action.
6. Limitation of Liability
To the maximum extent permitted under UAE law, Ciao shall not be liable for any indirect, consequential, incidental, or special losses arising from your use of the website or reliance on any information it contains. The website and its content are provided on an “as is” basis without warranties of any kind. Ciao does not guarantee uninterrupted access, accuracy of content, or freedom from technical defects. Any liability relating to delivery, logistics, or warehousing services is governed solely by the terms of the written agreements between Ciao and its clients.
7. Third-Party Websites
The website may contain links to third-party websites for convenience or informational purposes. Ciao does not control, endorse, or assume responsibility for the content, security, or privacy practices of such external websites. Accessing third-party links is solely at your own risk, and you should review the terms and policies applicable to those websites.
8. Privacy and Data Protection
Your use of the website is also governed by our Privacy Policy, which explains how Ciao collects, uses, stores, and protects personal data. By accessing the website, you acknowledge and agree to the terms of the Privacy Policy. If there is any conflict between these Terms and the Privacy Policy in relation to personal data, the Privacy Policy shall prevail.
9. Changes to These Terms
Ciao reserves the right to amend or update these Terms at any time without prior notice. Any modifications will take effect once posted on this page, and your continued use of the website following such changes will constitute your acceptance of the revised Terms. You are encouraged to review this page periodically to stay informed of any updates.
10. Governing Law and Jurisdiction
These Terms are governed by the laws of the United Arab Emirates. Any dispute arising out of or relating to your use of the website shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.
11. Contact Information
If you have any questions regarding these Terms or require further information, you may contact us at:
[email protected]
CIAO DELIVERY SERVICES L.L.C
Dubai, United Arab Emirates